Last updated: January 2024
Who We Are
Victoria Centre is operated by Victoria Community Enterprise Limited, a Company Limited by guarantee (number 4189044) and a Registered Charity (number 1093224). Our registered address is Victoria Methodist Church, Stafford Rd, Sheffield S2 2SE. For the purposes of data protection law, we are the data controller.
What Information We Collect
We may collect the following personal information from you:
- Name, email address, phone number and postal address when you contact us or make a booking
- Details of your enquiry, including the type of event or room hire you are interested in
- Payment information when you pay for room hire or services
- Information you provide when signing up for activities or volunteering
- Technical data such as your IP address and browser type when you visit our website
How We Use Your Information
We use the personal information you provide to:
- Respond to your enquiries and process bookings
- Manage room hire agreements and payments
- Administer activities, events and volunteering programmes
- Send you information about Victoria Centre where you have asked us to do so
- Comply with our legal and regulatory obligations as a registered charity
- Maintain and improve our website
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following grounds:
- Contract - Where processing is necessary to fulfil a booking or agreement with you
- Legitimate interests - Where we have a genuine reason to process your data, such as responding to enquiries, maintaining records and improving our services, and this does not unfairly affect your rights
- Consent - Where you have given us clear permission to contact you for specific purposes, such as newsletters or event updates
- Legal obligation - Where we are required by law to process your data, for example for charity reporting or health and safety
How We Store and Protect Your Data
We take reasonable steps to protect the personal information you provide. Data is stored securely and access is restricted to staff and volunteers who need it to carry out their roles. We do not transfer your data outside the United Kingdom unless necessary, and where we do, appropriate safeguards are in place.
How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purpose it was collected. Booking records are retained for up to six years for financial and legal reasons. Enquiry data is deleted within 12 months if no ongoing relationship exists. You can ask us to delete your data at any time, subject to any legal obligations we may have.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Partner organisations running activities at the centre, where you have signed up to their programmes
- Payment processors to handle transactions securely
- Our website hosting provider for technical purposes
- Regulatory bodies where required by law, such as the Charity Commission or HMRC
Cookies
Our website uses essential cookies to ensure it functions correctly. We do not use advertising or tracking cookies. If you wish to control cookies, you can adjust your browser settings at any time.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data where there is no compelling reason to keep it
- Object to processing based on legitimate interests
- Withdraw consent at any time where processing is based on consent
- Request a copy of your data in a portable format
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been breached
Information Commissioner's Office
The ICO is the UK's independent body set up to uphold information rights. If you are unhappy with how we have handled your data, you can contact the ICO:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us About This Policy
If you have questions about this privacy policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Phone: 0114 273 9850
- Address: Victoria Centre, Victoria Methodist Church, Stafford Rd, Sheffield S2 2SE
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.